Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Did you try resetting the password ***** your Bigpond account as well?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me using the box below.
Please open up the following link now:
Enter your Bigpond email address and your date of birth, and click Continue.
Next, follow the on-screen prompts to recover/reset your password ***** which you may then use to set up your email account in Thunderbird itself.
If you need more help, please use the Reply box below to continue our conversation.
Otherwise, kindly take a moment to rate my service by clicking on (and submit) one of the five stars at the top of this page - this is the only way that I'll be credited for assisting you today. Thank you.