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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Mozilla thunderbird emails will not open on my computer

Customer Question

Mozilla thunderbird emails will not open on my computer
Submitted: 4 months ago.
Category: Email
Expert:  Tim replied 4 months ago.

Hello, I'm Tim and will do my best to help you today.

Expert:  Tim replied 4 months ago.

What OS are you using? Windows or MAC ? When did it last work? What happens when you try and open it, nothing, and error?

Customer: replied 4 months ago.
Windows It last worked 1 October and tells me to compact and delete emails but does not allow this.
Expert:  Tim replied 4 months ago.

interesting, so too much mail has stacked up probably....

Customer: replied 4 months ago.
I have deleted a lot and have not had the problem on my smart phone
Expert:  Tim replied 4 months ago.

How much mail is there? and is there any that can be deleted?

Customer: replied 4 months ago.
6000 emails and some folders
Expert:  Tim replied 4 months ago.

Your smart phone is probably reading the emails off of the server, your Thunderbird client is downloading them...

Expert:  Tim replied 4 months ago.

6000 is a fair amount but not crazy unless they have alot of attachments. I'm sure you saw this article

https://support.mozilla.org/en-US/kb/compacting-folders#w_how-can-i-configure-compaction

Expert:  Tim replied 4 months ago.

I can remote in and see what I can do, if i can get them compressed or if we can switch it to just view mail on the server, like your phone.