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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My aol will not open, just this am, laptop, everuthing virus

Customer Question

My aol will not open
JA: How long have you had this issue with your A.O.L. account?
Customer: just this am
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: everuthing virus protection, remove program
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 2 months ago.

To clarify when you say you cannot open AOL do you mean the AOL page isn't opening or the AOL desktop software isn't opening?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Thank you.

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,

John

Expert:  Sandy replied 1 month ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.