How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

How do I terminate the cleanup software? I use CenturyTel.

Customer Question

How do I terminate the cleanup software?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I use CenturyTel.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and computer
JA: What troubleshooting have you tried?
Customer: we have only tried the beginning attempt to clean up our laptop
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any issue with your laptop?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,