How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Incoming mail is encrypted, Shaw.ca, web browser, No one

Customer Question

Incoming mail is encrypted
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Shaw.ca
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: No one will help
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Email
Expert:  Jason Jones replied 5 months ago.

Hello,
I am the person that will be helping you today.

May I ask what it means when you say that "Incoming mail is encrypted"? Are you given an error message?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 5 months ago.
Incoming e mail is surrounded with small letters that appear but are not part of the message sent
Expert:  Jason Jones replied 5 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 5 months ago.
Will there still be a $60.00 charge
Expert:  Jason Jones replied 5 months ago.

The fee for the remote service is $45.

Customer: replied 5 months ago.
My adobe came free with my computer and the email was never free of this problem.
Expert:  Jason Jones replied 5 months ago.

I am not sure why you are bringing up your Adobe software or the email service.

Customer: replied 5 months ago.
Because it should work properly and not be an extra charge from you company
Expert:  Jason Jones replied 5 months ago.

Nobody on this website works for free. Were you trying to get into contact with someone else that you have a warranty with?

Customer: replied 5 months ago.
I was trying to get through to Adobe to find out why I have this problem
Expert:  Jason Jones replied 5 months ago.

Adobe will not help you with this 'email' problem. Do you want me to close this out? If you want help on this page, you must pay for it.

Customer: replied 5 months ago.
Sorry Please refund my $5.00
Expert:  Jason Jones replied 5 months ago.

I will send up the refund request now.

Customer: replied 5 months ago.
It is not an email problem it is a oroblem with Adobe
Expert:  Jason Jones replied 5 months ago.

Your initial message was regarding ONLY email. You didn't mention Adobe. This will be the last message you get from me because it will be locked as a result of me sending up the refund.