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Ask Isaac Franklin Your Own Question

Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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Nothing with my email. My account has been hacked. Someone

Customer Question

Nothing with my email. My account has been hacked. Someone is attached followers to may account. Mostly porn sites, escort services, etc. I cannot figure out how to stop this. I cannot have the public thinking I am doing that stuff. I need to totally shut down my Twitter account.
JA: Have you contacted anyone about your account?
Customer: It is freaking impossible to get to a live person.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My mail is my business email. I access it equally as often from my server at my office and from my iphone.
JA: What troubleshooting have you tried?
Customer: CAn you wait to read what I am sending you?
JA: Anything else you want the email expert to know before I connect you?
Customer: No. I just want my account shut down quickly please connect me.
Submitted: 2 months ago.
Category: Email
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

A couple of things. You were talking to a program. You have reached a live person.

Are you still able to log into your twitter account at this point? Or have they taken the entire

account?

Expert:  Isaac Franklin replied 2 months ago.

There are a couple things you can do. I am sending you a link to deactivate your account, but if you

look down at the bottom of the page, it tells you some changes you can make to keep this from happening

to you and still allow you to keep your twitter account. It also explains exactly what happens when you

delete an account entirely. This is assuming you can still access your account as you did not respond yet.

You will have to do this manually as you set up the twitter account, they ask that you delete it as well.

They will not go in and do this for you.

https://support.twitter.com/articles/15358#

If you get stuck, let me know and we will go from there.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin