Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. I can help you with this problem. The very first step that we need to do here is to verify if the emails are legitimate or a phishing email trying to steal your account information.
Can I remotely access your computer so that I can directly check and help you secure your accounts while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I just sent you the formal offer for Secure Remote Assistance. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.