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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am trying to get answers to my questions and I don't seem

Customer Question

I am trying to get answers to my questions and I don't seem to be getting much help
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no no I have done this already
Submitted: 2 months ago.
Category: Email
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

What seems to be the issue with your email account?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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