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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I forgot my login ID, but remember the password, yeah but it

Customer Question

I forgot my login ID, but remember the password
JA: Have you tried having password ***** directions emailed to you?
Customer: yeah but it still needs the correct account name, and i just made it yesterday but the browser closed on it self and i dont remember the purticulars
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: just the reset password
JA: Anything else you want the email expert to know before I connect you?
Customer: i also tried looking in my browser history, but when i click on the page it take me back to login thats about it
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is it email issue?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm the email address you are having issue with?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
windows 10
thats what i dont know...the actual login address
Customer: replied 2 months ago.
i know the pasword
Customer: replied 2 months ago.
i just created it yday and my browser closed, so i dont know what the login name is
Expert:  Viet - Email Tech replied 2 months ago.

Is the internet currently working on your computer?

Are you trying to access your email? Or is it something else?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
it is working, just want to access my email account, i know the password, but not the ID
Expert:  Viet - Email Tech replied 2 months ago.

What is your email address?

Customer: replied 2 months ago.
the one that i am trying to access? Or the alternative one i used?
BEcause thats what im trying to tell you, i dont know what the address is, i have forgotten the particulars
Customer: replied 2 months ago.
but i can give the name of the account, country it was form, alternate email address used , etc
Expert:  Viet - Email Tech replied 2 months ago.

I'm sorry. In your alternate email address, did you receive an email message about that new email address previously?

Can you create a new email address again?

Customer: replied 2 months ago.
i checked the alternate one and there wasnt any info unfortunatelyIts under the name Emma Sutton and the email address should have this name in it..like [email protected]
Customer: replied 2 months ago.
its registered from NZ
Expert:  Viet - Email Tech replied 2 months ago.

Is it possible for you to create a new email address again?

Or what do you need that exact email address you created today for?

Customer: replied 2 months ago.
i signed up for something very important on it and i am awaiting a response, so i need to fiure out this email. I do not want to have to create a new one if possible
Customer: replied 2 months ago.
how will that help, what are you planning to do remotely?
Expert:  bbao replied 2 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Customer: replied 2 months ago.
how do i find my login ID, i have the password ***** the account and the name is ***** ***** sutton
Expert:  bbao replied 2 months ago.

> I forgot my login ID, but remember the password

Per the above threads, if I understand correctly, you are talking about your email services with outlook.com. Am I correct?

Customer: replied 2 months ago.
Expert:  bbao replied 2 months ago.

DId you use that email before? When and how (e.g. email client program and/or purpose etc)?

Customer: replied 2 months ago.
I used it just once as soon as i created it, purpose is to send an email but it is confidential
Expert:  bbao replied 2 months ago.

Did you setup a secondary or recovery email box when signing up the outlook.com one?

Customer: replied 2 months ago.
i did, but there is no email in there with any details, the email is***@******.***
Customer: replied 2 months ago.
thats the alternative email used
Customer: replied 2 months ago.
can i end this?I dont think you can help me.
Expert:  bbao replied 2 months ago.

Sorry I am preparing screenshot for you...

Expert:  bbao replied 2 months ago.

Please see this login screen of outlook.com. You can see that Microsoft can actually tell you which email address does not exist! Technically it can be considered a vulnerability as a hacker can then know which email address is correct and leave the only effort on attacking password.

For you, as you know your email address is something like [email protected] (only two characters to guess?), you may try to guess the remaining part and let MS tell you if they are correct or not. It sounds like a endless job but actually not, as it is an email address created by you, and you know your own naming convention, hence it should be more efficient than other people. Moreover, you know the password ***** secondary email address, once MS does not prompt the message saying a non-existing email, you may then try using secondary email to recover it.

Be aware, MS may detect that you are trying too many times on guessing email addresses and block you accordingly, so make sure you may have chance to try guessing from different IP address.

Does it make sense for you?

Expert:  bbao replied 2 months ago.

Hi there. did my suggestion work? Or are you still working on that?