Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
I'll walk you through resetting your password ***** the Gmail account now; first off, could you let me what's your full cell phone number associated with the account?
Please reply back to me using the box below.
PS: Please do NOT accept any remote assistance offer (simply "X" it out) if it shows up on this page at any time; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; I'll reply back to you below now.
OK, please stand by - looking up your account now.
OK, please check your Hotmail account now - you should have received a NEW verification code from Google. Could you let me know what that code is?
Hmm, yes - there does seem to be an issue with your Google account; I'm not able to access the recovery/reset option either for some site-related reason. Let me open up your question to our other experts now; you will be automatically notified when another expert picks this up. Thank you.
OK, I'm back with further info regarding your account - we might be on to something here now. First off, could you let me know if you received yet another code on your Hotmail account now?
Hmm; still nothing I'm afraid - I assumed you used this password ***** link earlier as well:
Could you go through the steps one more time using this link now, and let me know what happens?
Please click Next - then you will be prompted to enter the last password ***** remember using, and then to enter your recovery email address to send and verify the code one more time. Let me know how it goes; I'll be here.
If you are still not able to recover the account now, it does look like your account might have gotten locked for good (Google does not offer any type of direct support for Gmail accounts) - and so our hands are completely tied here. Sorry for not being able to assist further with this; however, you may request a full refund for this question using the following link:
I see, all right; if it did provide you with a page to fill in relevant details about your locked account, that's good - the Gmail support team will review the same and get in touch with you at your recovery email address itself. It might take them upto a week or so to get back to you; it seems like your account has been flagged/locked out at their end due to your account being compromised earlier, so it's unlikely that the hackers have access to your account now either.
If you were satisfied with my help so far, you may click and submit one of the stars at the top of this page; that will process the payment for this question. If not, I completely understand since your issue is not resolved yet, and in that case, you may request a full refund instead using the following link:
Hmm; if you are not seeing the "Request refund" button on that page, I'll go ahead and notify our billing department about your refund request now. Your refund will be processed back in 24-48 hours, and you will receive a confirmation email about the same; you don't need to do anything else. Thank you anyway!