Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer to chat with me right now? Or a Mac?
Please let me know by replying to me here so that I can help you further.
Hi, thank you for writing back and I am very sorry for the late reply. I was waiting for you but then I went online after you have not responded to me.
Now I'm available if you are ready to resume. Please let me know anytime by replying to me here.