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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't get to my email because CAN'TI REMBER MY PASSWORD, I

Customer Question

I can't get to my email because CAN'TI REMBER MY PASSWORD
JA: When did you last reset your username and password?
Customer: I CAN'T REMBER
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
JA: What troubleshooting have you tried?
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 25 days ago.
Category: Email
Expert:  Viet - Email Tech replied 25 days ago.


I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm your email address?
Please reply at the box below. Thank you,

Expert:  Richard replied 25 days ago.

Hi there

Do you still need assistance with this?

Please let me know