Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
Adobe can transfer your product key to a mac version. This is quicker then a refund.
So what we need to decide first is whether you want a refund, or whether you want the same programs, just mac compatible versions / product keys?
Also, can you clarify if you purchased directly through adobe, or did you p urchase through a third party such as Best Buy, Officemac, Staples, ect?
Thank you.. So we have two steps we need to do.. One, you have to contact the adobe activation and license department directly. As they are the o nly ones who can cancel and issue new product keys. Just explain what happened and they wont give you any hassle, this happens quite often!
Then, once you have the product keys for mac, if you need any help installing the software, let me know and I can help you directly with that as well.
Contact adobe here, ( the only issue is they arent open till tomorrow )
Monday—Friday, 5am—7pm PT
Now, if you need to get back to me tomorrow to help you install the mac versions or or anything else, this is how to get back to me.
To get back to me , either check your email. View one of the messages from justanswer that says you have received a reply or a message, open the message. Then inside it click the button that says view or reply on justanswer. That will bring you back to this page where you can scroll down and reply.Or, go to justanswer.com, login at the top right. Then click my questions at the top right. Then, you will see our question listed there. Click the question, scroll down and reply!
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Not a problem, I will keep an eye on my email for any replies from you tomorrow, I will be working from 11 am EST till 11 pm EST.
Please do let me know the outcome and if you need any help installing the programs, once you know more.