How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6004
Experience:  I have 7+ years of experience in fixing emails issues.
33602187
Type Your Email Question Here...
Sandy is online now
A new question is answered every 9 seconds

Account as suspended and i have no idea why? prieur

Customer Question

Account as suspended and i have no idea why? dave prieur ***@******.***
JA: Have you contacted anyone about your account?
Customer: no only emailed, got no response.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: have no idea what caused suspension
JA: Anything else you want the email expert to know before I connect you?
Customer: No thanks
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the full error or message?

Do you have a phone number ending with the two digits 26? If yes, what's that full phone number? And is that phone number able to receive text messages?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  sudipto_dutta replied 2 months ago.

Sorry for the inconvenience, as the other expert had opted out, I can try to help you. Let me know when you want to continue.

Expert:  Sandy replied 2 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Please try to reset your gmail account passport as given under:

Click the link: http://gmail.com

Click Need Help

Choose "I forgot my password" and then follow on-screen instructions to create a new password

Keep me posted and take a second to rate. Thank you, Regards Sandy

Related Email Questions