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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Can't access gmail from laptop, don't know just realized it

Customer Question

can't access gmail from laptop
JA: How long have you had this issue with your Gmail account?
Customer: don't know just realized it today usually only read from iphone
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: nothing other than trying to reset password ***** also failed
JA: Anything else you want the email expert to know before I connect you?
Customer: ultimately trying to permanently delete mail
Submitted: 4 months ago.
Category: Email
Expert:  Dan replied 4 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Please give me a minute to review your question.

Expert:  Dan replied 4 months ago.

Are you still able to access your email from your phone?

Customer: replied 4 months ago.
Expert:  Dan replied 4 months ago.

What happens exactly when you try from your computer?

Customer: replied 4 months ago.
says address is invalid
Expert:  Dan replied 4 months ago.

Can you give me your XXXXXXX? I would like to try from here.

Customer: replied 4 months ago.

XXXXXXXXX

Expert:  Dan replied 4 months ago.

Thank you.

Expert:  Dan replied 4 months ago.

Can I have your password *****?

Expert:  Dan replied 4 months ago.

So far it has not rejected your email address, but I cannot fully check it without a password.

Customer: replied 4 months ago.

I tried XXXXXXX it may beXXXXXXXX Got verification code XXXXXXXXX but did not know where to apply

Expert:  Dan replied 4 months ago.

Okay, let me try.

Expert:  Dan replied 4 months ago.

I am going to have them send you a confirmation code by text to your phone. Let me know what it is when you get it please.

Expert:  Dan replied 4 months ago.

Does your phone number end in 18?

Expert:  Dan replied 4 months ago.

Still with me?

Customer: replied 4 months ago.
my Windows just shut down can't follow you on my laptop
Expert:  Dan replied 4 months ago.

Can you restart your computer?

Expert:  Dan replied 4 months ago.

Get back to me when you have your computer back up and running please.

Customer: replied 4 months ago.
ok thanks
Expert:  Dan replied 4 months ago.

Have you been able to restart your computer so we can continue?