Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
What web browser are you using to access your email? Firefox, chrome, ie etc?
I put in for a refund on the other question you submitted for this. Please post ONLY on this response
between us to continue.