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michelleclive
michelleclive, Email
Category: Email
Satisfied Customers: 4677
Experience:  I am a computer professional have fixed and handled email issues.
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I cannot receive emails to my yahoo account. I have a yahoo

Customer Question

I cannot receive emails to my yahoo account. I have a yahoo account and a sub account linked together. I can get emails on the primary account but not the other. Please help.
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 2 months ago.

Could you please advise how you do normally to access you email? PC or Mac? Email app or web site?

Customer: replied 2 months ago.
I cannot get into my email account. I can get into the primary account but not the sub account.
Customer: replied 2 months ago.
PC and phone
Expert:  bbao replied 2 months ago.

What do you mean by sub-account?

Customer: replied 2 months ago.
I have my primary account that is connected to another email account. I can switch back and forth.
Expert:  bbao replied 2 months ago.

I see. Sorry, I am not familiar with Yahoo email. I am opting out and let other experts continue. Okay?

Customer: replied 2 months ago.
Please connect to someone familiar with Yahoo email.
Expert:  michelleclive replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Customer: replied 2 months ago.
I have 2 yahoo emails. The primary account is receiving emails when I switch to the other account I cannot get any new emails. Its only updated to September 27th. I took my phone into Verizon and had them try to refresh and help me and I tried the chat for yahoo to no avail I do not know what to do from here.
Expert:  michelleclive replied 2 months ago.

Do you have access to both yahoo email and you are able to login to the individual account successfully.

Customer: replied 2 months ago.
the first works fine but the second yahoo account is not updating.
Expert:  michelleclive replied 2 months ago.

are you able to login to the 2nd account fine?

Customer: replied 2 months ago.
Michelle are you there....
Customer: replied 2 months ago.
they are linked to the same account under different business names.
Expert:  michelleclive replied 2 months ago.

you need to provide me more details of the problem. What is not updating?

Customer: replied 2 months ago.
the emails are not updating. I went through all of yahoo's online support trying to find an icon that would show me what to do.
Customer: replied 2 months ago.
Are you there
Expert:  michelleclive replied 2 months ago.

how do you update the yahoo email?

Customer: replied 2 months ago.
Press the inbox icon and all the new emails popup.
Customer: replied 2 months ago.
Usually, when you open the account all new emails are there.
Expert:  michelleclive replied 2 months ago.

i am trying to understand the email update you as saying about.

When you open the email it automatically sync to check send receive email thats normal do you have a problem in send/receive?

Customer: replied 2 months ago.
I just sent an email to my wife from the yahoo account that is not updating emails and she received it. So to answer your question the send works but not the receive.
Expert:  michelleclive replied 2 months ago.

" that is not updating emails" can you please explain this as i am unable to understand do you have a screenshot.

Customer: replied 2 months ago.
How do I send a screenshot
Expert:  michelleclive replied 2 months ago.

use a cell phone take a picture of the yahoo email on your computer and paste it here.

Customer: replied 2 months ago.
Ok I pasted the screen shot for you to look at you can see where the emails are not updating to 9/30/2016
Customer: replied 2 months ago.
are you still there
Expert:  michelleclive replied 2 months ago.

i dont see any error on the email screenshot you attached.

Customer: replied 2 months ago.
there is no error...I cannot receive emails to this account it has not updated since 9/27?
Customer: replied 2 months ago.
are you there
Expert:  michelleclive replied 2 months ago.

Try to change the yahoo email password ***** the yahoo account and that will update the yahoo account.

Expert:  michelleclive replied 2 months ago.

let me know how it goes.

Customer: replied 2 months ago.
I changed the password ***** the paralimo account updated fine but not the handytee account...I should just let the IT person that fixes my computers take a look at this and maybe he can fix it.
Expert:  michelleclive replied 2 months ago.

did you change the password ***** the yahoo account which is not receiving emails.

Try to send test email to the same account and let me know.

If you need remote assistance i can assist you with secure remote service.

Customer: replied 2 months ago.
I just received a notification back from yahoo mailer daemon saying, "No MX or A records for handytee.net"
Expert:  michelleclive replied 2 months ago.

yahoo mailer daemon pops up when your email is not delivered to the recipient its not for receiving end.

Do you want me to try and test i can remote connect if you wish to.

Tell me the email address on which you are not receiving email

Customer: replied 2 months ago.
I will wait and talk to the tech tomorrow if he cannot help then I will log back to you is that OK.
Expert:  michelleclive replied 2 months ago.

Absolutely fine with me.

Customer: replied 2 months ago.
Michelle you are great...
Expert:  michelleclive replied 2 months ago.

Thanks and good night.