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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6113
Experience:  I have 7+ years of experience in fixing emails issues.
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Am having issues with netflix code nw1-19. can you please

Customer Question

hello am having issues with netflix code nw1-19. can you please help me?
Submitted: 7 months ago.
Category: Email
Expert:  Sandy replied 7 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 7 months ago.

Error code NW-1-19, it typically points to some network settings that are preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device the link given below:

Click Me

I'm providing you this link directly to help you follow steps correctly.

If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

Customer: replied 7 months ago.
Hi Sandy i have a smart TV and have turned off the internet a few times and nothing has happened. my wifi is working so steps are not helping me. another solution please. thanks Nellie
Expert:  Sandy replied 7 months ago.

Please follow all of these steps once:

A. Restart the device:

  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.

B. Restart your Home network. For screenshots, please check the link given.

C. Also, please follow other steps like "connect smart tv directly to the modem.

D.

If you're connecting over Wi-Fi and the above steps didn't help, try some or all of these steps to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength--you'll usually see better reception throughout your home if the router is in a central location.
  • Wireless interference can cause big problems when trying to connect over Wi-Fi. Cordless phones, microwave ovens, or other wireless devices near your router can all cause wireless interference, so move them away from your wireless router.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than one that's hidden behind it.

Keep me posted and remember to rate. Thank you, ***** *****

Customer: replied 7 months ago.
Hello can someone help me as it hasn't work?
Expert:  Sandy replied 7 months ago.

Can you tell me the make of smart tv? Samsung or other.

Customer: replied 7 months ago.
Samsung
Expert:  Sandy replied 7 months ago.

Please follow steps:

A. Check country code: Click Me

Expert:  Sandy replied 7 months ago.
Expert:  Sandy replied 7 months ago.

C. Samsung USB update: Click Me

Expert:  Sandy replied 7 months ago.

D. If A, B and C do not work, please follow steps under the link: Click Me

Customer: replied 7 months ago.
now i have code nw-8-17. nothing is helping!
Expert:  Sandy replied 7 months ago.
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.
Customer: replied 7 months ago.
help!!!
Expert:  Sandy replied 7 months ago.

Do you follow the steps to signout netflix.

Expert:  Sandy replied 7 months ago.

1. Be sure the date and time is correct on the Tv.
2. if 1 fails, use the Google DNS of 8.8.8.8 and 8.8.4.4
3. Check if there is newer firmware for the TV.
4. Changing the DNS to manual. (Menu/Network/Network Status/IP Settings, set "DNS Setting to "Enter manually", and "DNS Server" to "8.8.8.8")

Customer: replied 7 months ago.
hi none of these steps are assisting. all too confusing.
Expert:  Sandy replied 7 months ago.

Changing the DNS to manual.

Go to:

(Menu/Network/Network Status/IP Settings, set "DNS Setting to "Enter manually", and "DNS Server" to "8.8.8.8")

Expert:  Sandy replied 7 months ago.

Reset the smart hub. Menu-smart hub-reset smart hub. Enter pin and let it reset and reconnect.

Expert:  Sandy replied 7 months ago.

Here is another solution:

While TV is on, unplug power cord to TV. Wait a couple of seconds then plug power cord back into TV

Expert:  Sandy replied 7 months ago.

Please change the region to Australia.

  1. Press the Smart Hub button on the remote control
  2. When Smart Hub has loaded then press », 2, 8, 9, « (fast forward, 2, 8, 9, rewind). Please not that new F-series Samsung TVS have a different way of changing app store. Please take a look at our other tutorial here. If you have a H-series check this tutorial.
  3. Under Internet service location select the country you wish to use. .
  4. Once you have selected to the country you wish to use press Next
  5. Agree to Terms
  6. Update of Smart Hub will start
  7. Default apps for the region will be installed and old apps deleted
  8. Once Smart Hub has rebooted your can install apps from the new region as you please
Customer: replied 7 months ago.
i am unable to unplug tv as it is built into the wall - is there another way.
Expert:  Sandy replied 7 months ago.

Please follow all of the other steps provided and ask the electrician to find a way to unplug the tv. Thank you.