Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Error code NW-1-19, it typically points to some network settings that are preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device the link given below:
I'm providing you this link directly to help you follow steps correctly.
If you have other queries regarding this, please reply back to me the box given below.
And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.
Please follow all of these steps once:
A. Restart the device:
B. Restart your Home network. For screenshots, please check the link given.
C. Also, please follow other steps like "connect smart tv directly to the modem.
If you're connecting over Wi-Fi and the above steps didn't help, try some or all of these steps to improve your wireless connectivity:
Keep me posted and remember to rate. Thank you, ***** *****
Can you tell me the make of smart tv? Samsung or other.
Please follow steps:
A. Check country code: Click Me
B. Click Me
C. Samsung USB update: Click Me
D. If A, B and C do not work, please follow steps under the link: Click Me
If you cannot locate Settings or the Gear icon:
Do you follow the steps to signout netflix.
1. Be sure the date and time is correct on the Tv.2. if 1 fails, use the Google DNS of 126.96.36.199 and 188.8.131.52. Check if there is newer firmware for the TV.4. Changing the DNS to manual. (Menu/Network/Network Status/IP Settings, set "DNS Setting to "Enter manually", and "DNS Server" to "184.108.40.206")
Changing the DNS to manual.
(Menu/Network/Network Status/IP Settings, set "DNS Setting to "Enter manually", and "DNS Server" to "220.127.116.11")
Reset the smart hub. Menu-smart hub-reset smart hub. Enter pin and let it reset and reconnect.
Here is another solution:
While TV is on, unplug power cord to TV. Wait a couple of seconds then plug power cord back into TV
Please change the region to Australia.
Please follow all of the other steps provided and ask the electrician to find a way to unplug the tv. Thank you.