Hi Paul, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer or a Mac?
How do you send and receive emails? Is it through a web browser like Internet Explorer, Firefox, Chrome or Safari?
Or are you using an email program like MS Outlook 2016?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Have you tried to access your email using a web browser to see if all of your expected emails are there but Eudora cannot fetch them?
Hi, are you saying that all your expected emails are there in the webmail? If yes, then it is a Eudora issue.
Are you getting any error when receiving emails fail? Or just nothing?
Thank you for that information. Please give me a moment to check for this error
Do you have a lot of emails stored on your email account when accessed in the webmail?
Ok. Can you locate the oldest email in the webmail?
In the TWC server, I believe that is how you call it. It is the email when accessed using a web browser.
Ok. Is that email already downloaded by your Eudora?
Ok. Please close your Eudora. Then delete the older emails on the server (not from Eudora), the ones that you are certain that were already downloaded by Euroda. After that, open Eudora then try receiving emails again.
Ok. Please tell me if your Eudora is now working without the error message
How is it going? Is the error message gone this time?
Is your Eudora working now? Please let me know so that I can assist you further.
Yes, sure. Please take your time and we can resume with this later.
Yes, that is correct. But of course TWC will not tell you it is their fault. Yes we can resume later then
Thank you for writing back and I am glad that your Eudora is now working. Yes, after checking and confirming that you have not made any changes on your Eudora, definitely the problem is with the changes made on the TWC servers which could have been done by their engineers without notifying the users like you.
With their current changes made, if you experience another or similar issues, please remember to delete the oldest email on the server to fix the issue since doing so will trigger a refresh of the connection status of your Eudora and the TWC server.
I hope I was able to help.
Please remember to rate my service positively (3-5 stars/Smiley's). If you need anything false later, just let me know by replying to me here so that I can help you further.