Need Help With Email? Ask Your Email Questions Online
Hello, and Thank You for choosing JustAnswer.comMy name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.
So you sent (from your Smart Phone) email's to different Email addresses, and all of them 'bounced' back because they could NOT be delivered.....is that correct?
What about receiving Emails?
Do you still receive Emails when somebody sends them to you?
is your email address DOMAIN this....... @att.net
Have you tried to access your Emails from a different device, to see if the same thing happens? If you use a computer, or a laptop to access your Emails instead of your mobile phone, and see if the Emails are still being bounced back.
If so, then there is something wrong with your account, or there is somethign wrong with the Email address's you are sending to.
If the Emails DO WORK on a computer or Laptop (meaning you CAN send Email while using the computer or laptop) then there is something wrong in the Email settings in your mobile phone.
We have to narrow down where the problem is occurring.
Please try to use a computer to see if your Email works on there.....and let me know.
Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Expert is not available any more. I can continue assisting you.Please tell me when the e-mail problem first started to happen? Also, have you recently changed your mobile phone?I am awaiting your reply.Thanks,IT Miro
OK. Other than your mobile phone, do you have a computer you can use to access your e-mail account?
On your computer, go to this web address:
Sign in to your e-mail account. Let me know if you can see your e-mails listed.
Check both the "Inbox" and "Sent" e-mail folders. Let me know the last date you see there (for both received and sent e-mails).
Thanks for the information!I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.Let me if you would like that.Thanks,IT Miro
OK. Let me know if you are using a Windows or a Mac computer.
A computer can run Windows, Mac or Linux. Which operating system is your computer running?
Thanks! Here are the instructions on how to establish a secure remote assistance:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=efca1626-0eae-4303-80db-60f9b07cc4bcWhen a new web page opens, click on the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.In case the link doesn't work for you, let me know.
It's not a problem. We can continue whenever you are available again, just send me a new message here.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.
I am sorry, but I am unable to call you. I can only provide assistance using this chat page or by remotely connecting to your computer which will allow me to see the problem myself and help you directly.
If you are in front of a computer now, you can click on this link below to download a secure remote assistance program.
Please tell me which web browser are you using?
OK. Please try with these instructions:
1. Go to the TeamViewer web page: http://www.teamviewer.com
2. Scroll down a bit and click on the Join Remote Control Session button
3. It will then start downloading the file. You should see the download progress in the bottom left corner of the web browser window
4. When done, it will say TeamViewerQS.exe
5. Click on the blue TeamViewerQS.exe icon located there. Choose Run or Yes if asked to continue
6. The TeamViewer window will then open, showing you the ID and Password. Type those numbers here to me