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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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They all come up as failer notice, att, Mobil phone, none,

Customer Question

they all come up as failer notice
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: att
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Mobil phone
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Quiksilver07070 replied 9 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 9 months ago.

So you sent (from your Smart Phone) email's to different Email addresses, and all of them 'bounced' back because they could NOT be delivered.....is that correct?

Customer: replied 9 months ago.
Expert:  Quiksilver07070 replied 9 months ago.

What about receiving Emails?

Do you still receive Emails when somebody sends them to you?

is your email address DOMAIN this....... @att.net

Customer: replied 9 months ago.
Expert:  Quiksilver07070 replied 9 months ago.

Have you tried to access your Emails from a different device, to see if the same thing happens? If you use a computer, or a laptop to access your Emails instead of your mobile phone, and see if the Emails are still being bounced back.

If so, then there is something wrong with your account, or there is somethign wrong with the Email address's you are sending to.

If the Emails DO WORK on a computer or Laptop (meaning you CAN send Email while using the computer or laptop) then there is something wrong in the Email settings in your mobile phone.

We have to narrow down where the problem is occurring.

Please try to use a computer to see if your Email works on there.....and let me know.

Customer: replied 8 months ago.
Can't receive emails
Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me when the e-mail problem first started to happen? Also, have you recently changed your mobile phone?

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 8 months ago.
Can't revive emzils for about the last twoonths
Expert:  IT Miro replied 8 months ago.

OK. Other than your mobile phone, do you have a computer you can use to access your e-mail account?

Customer: replied 8 months ago.
Expert:  IT Miro replied 8 months ago.

On your computer, go to this web address:

http://att.yahoo.com/mail

Sign in to your e-mail account. Let me know if you can see your e-mails listed.

Check both the "Inbox" and "Sent" e-mail folders. Let me know the last date you see there (for both received and sent e-mails).

Customer: replied 8 months ago.
I have all Failure Notice on my compurter
Expert:  IT Miro replied 8 months ago.

Thanks for the information!

I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Customer: replied 8 months ago.
I would like that
Expert:  IT Miro replied 8 months ago.

OK. Let me know if you are using a Windows or a Mac computer.

Customer: replied 8 months ago.
Its call a WOW
Expert:  IT Miro replied 8 months ago.

A computer can run Windows, Mac or Linux. Which operating system is your computer running?

Customer: replied 8 months ago.
Window
Ss
Expert:  IT Miro replied 8 months ago.

Thanks! Here are the instructions on how to establish a secure remote assistance:

Please click on the link below to download a secure remote assistance program.

http://www.justanswer.com/remotedesktop/join.aspx?Session=efca1626-0eae-4303-80db-60f9b07cc4bc

When a new web page opens, click on the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.

In case the link doesn't work for you, let me know.

Customer: replied 8 months ago.
I'm sorry I don't see very well so well have to do this some other time. Thanks for your time.
Expert:  IT Miro replied 8 months ago.

It's not a problem. We can continue whenever you are available again, just send me a new message here.

Regards,

IT Miro

Expert:  IT Miro replied 8 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 8 months ago.

Hello!

Let me know if you were able to receive my messages.

Customer: replied 8 months ago.
I'm needing to talk with you on phone please call5309653635
Expert:  IT Miro replied 8 months ago.

I am sorry, but I am unable to call you. I can only provide assistance using this chat page or by remotely connecting to your computer which will allow me to see the problem myself and help you directly.

If you are in front of a computer now, you can click on this link below to download a secure remote assistance program.

Link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=64c2eda3-8cdc-4e11-a33e-e06f15ad7c9b

Customer: replied 8 months ago.
We tried to do that and still nothing
Expert:  IT Miro replied 8 months ago.

Please tell me which web browser are you using?

Customer: replied 8 months ago.
Google
Expert:  IT Miro replied 8 months ago.

OK. Please try with these instructions:

1. Go to the TeamViewer web page: http://www.teamviewer.com

2. Scroll down a bit and click on the Join Remote Control Session button

3. It will then start downloading the file. You should see the download progress in the bottom left corner of the web browser window

4. When done, it will say TeamViewerQS.exe

5. Click on the blue TeamViewerQS.exe icon located there. Choose Run or Yes if asked to continue

6. The TeamViewer window will then open, showing you the ID and Password. Type those numbers here to me

Thanks,

IT Miro

Expert:  IT Miro replied 8 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 8 months ago.

Hello!

Let me know if you were able to receive my messages.