I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Do you have a phone number ending with the two digits 17?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
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As the other expert had opted out, I can try to help you. Please let me know, when you want to continue.
Hello,I am the person that will be helping you today.
May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
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