Need Help With Email? Ask Your Email Questions Online
Hi! My name is ***** ***** I will be assisting you. Let's get started!
What account are you trying to reset your password *****?
That email address is not recognized in the Hotmail system.
Please double check the email address
Please double check the email address because it is not registering in the Facebook system either.
Okay, thank you for clarifying that it is .ca and not .com
Do you have access to the email account [email protected]
Unfortunately, you cannot change the recovery email address until you have access to the account again.
The good news is that you can fill out the "Recover your account" form with Hotmail in order to recover it.
Click here: https://account.live.com/ResetPassword.aspx?
Select I forgot my password then Next
Enter your email address:***@******.***
Enter the letters that appear in the box and press Next
Select I don't have any of these and press Next
You are on the recover your account form now -- Please fill out this form. On this form, you can enter an email address that you do have access to so that they can email you.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
I sent a code to that email address -- Please provide me with that code.
Yes, I have sent a code to the stars account.
How is everything going? I have not heard back from you in 30 minutes. I will need the code in order to reset your password.
Unfortunately, if you cannot sign into your recovery email address then the account cannot be recovered.
No, the recovery email address cannot be changed until you have access to the account. The reason that it cannot be changed is security purposes because if you could change the recovery email address without access to the account then anybody could reset your account password ***** changing it to an account that they have.
I wish it was possible but unfortunately, we are limited by Hotmail's recovery process and the recovery account on file with Microsoft.
Okay, you will need access to the stars email in order to reset your other account. When you are able to sign into the stars account, I can send a code to it.
Okay, let me know when you are signed into it.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
I am just checking back in because I have not heard from you in a while -- If you can rate our session as 3 stars or higher and press Submit so I am credited with helping you and mark the question as helped.