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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I was trying to get in my email but it was reading that i'm

Customer Question

I was trying to get in my email but it was reading that i'm locked out...........while trying I some how lost it all........I went to Verizon.com to change my profile to a new address and phone number but I couldn't get in..........my "your Verizon your domain" site control account ID # is 491474.......my user name is***@******.***.........please help
Submitted: 2 months ago.
Category: Email
Expert:  michelleclive replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Did you check with Verizon that your account is active or not?

Customer: replied 2 months ago.
my "your Verizon your domain" site control acct. # is 491474 and is paid till November 2016............
Customer: replied 2 months ago.
call me on the phone to discuss this further.....thank you
Expert:  michelleclive replied 2 months ago.

may i know your zip code

Expert:  michelleclive replied 2 months ago.

call and remote assistance are premium services . somehow there is an internal server error due to which i would be unable to proceed with any premium service at the moment. however i will be assisting you on this chat page

Customer: replied 2 months ago.
zip code is 10598...........previously 10462
Expert:  michelleclive replied 2 months ago.

is the phone# ***** with 5793 accesisble

Expert:  michelleclive replied 2 months ago.

do you have this phone with you

Customer: replied 2 months ago.
no....new phone # is(###) ###-####
Customer: replied 2 months ago.
this is home #
Expert:  michelleclive replied 2 months ago.

ok that possibly could be the problem..because on record they have your old phone# ***** area code

let me know what happens when you sign in to your email

are you bale to sign in or get an incorrect password *****

Expert:  michelleclive replied 2 months ago.

let me know the below

What is the name of your first pet?

Customer: replied 2 months ago.
I don't know how to sign in............please call me
Expert:  michelleclive replied 2 months ago.

no problems i will help you out

do you remember the password ***** your verizon email

Customer: replied 2 months ago.
first pet is billy..........password ***** ***** or 7524flfl
Expert:  michelleclive replied 2 months ago.

give me a moment here let me check

Customer: replied 2 months ago.
password could also be 7524fl
Expert:  michelleclive replied 2 months ago.

thanks i am checking

Expert:  michelleclive replied 2 months ago.

thanks for waiting

the old phone# ***** had ending with 5793, is it deactivated or its being used by someone else

Expert:  michelleclive replied 2 months ago.

do you have any password ***** for a new password

Customer: replied 2 months ago.
I moved in November 2014 and discontinued the #......I don't know whats happened since.......why can't you call me on the phone???????
Expert:  michelleclive replied 2 months ago.

can you tell me the old phone#

Customer: replied 2 months ago.
new password----fl7524..............old phone--------2128245793
Expert:  michelleclive replied 2 months ago.

i just tried calling that number..it seems to reach a voice mail

so that means its in use

now i have tried doing a reset for you but its not working

the password ***** options are : phone call to old phone#

or new password ***** US mail

Expert:  michelleclive replied 2 months ago.

however the mail would also go to your old address

Expert:  michelleclive replied 2 months ago.

i am checking an another alternate

then will let you know

Customer: replied 2 months ago.
my old address is 2 years old...........I don't have a clue who has my old phone #......why is this happening after 2 years???????I want to change my address from*****Bronx ny 10462 to 163B carriage court Yorktown heights ny 10598
Expert:  michelleclive replied 2 months ago.

give me some time as discussed over the phone and i will let you know

Expert:  michelleclive replied 2 months ago.

as discussed please call at(###) ###-####8 am to 11pm est on weekdays or
8am to 5pm est on weekend to get the password *****

once you have the new password ***** me know and i can help you in setting it up on the computer

Customer: replied 2 months ago.
hi michelle,
I called(###) ###-####........the number is ***** in service...................
Customer: replied 2 months ago.
I need a new number to call..
Expert:  michelleclive replied 2 months ago.

1-800-VERIZON (1-***-***-****)

Customer: replied 2 months ago.
haven't heard from you.......please respond to messages sent on 9/29/16 today so I can get in touch with them........
Expert:  michelleclive replied 2 months ago.

what happened did you call the verizon number i gave any luck?