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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Our computer tech company just upgraded outlook to 10 and

Customer Question

Our computer tech company just upgraded outlook to 10 and sync's with gmail, but get multiple notifications on some computers for same meetings
JA: How long has this been an issue?
Customer: two weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through outlook on desktop and on android imap or pop
JA: What troubleshooting have you tried?
Customer: just deleting reminders or setting no recurrance
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 2 months ago.
not on the work computer
Customer: replied 2 months ago.
Expert:  Cody replied 2 months ago.

ok, can you take a screenshot of the calendar settings or what version of Office is it?

Customer: replied 2 months ago.
10
Expert:  Cody replied 2 months ago.

When you get alerted for an event do you dismiss it?

Customer: replied 2 months ago.
most of the time but not always
Expert:  Cody replied 2 months ago.

if its not dismissed it will continue to pop up as a reminder

Customer: replied 2 months ago.
the same meeting/event will pop up like 5 times on outlook calendar and could show up 20 times on my android calendar if not dismissed?
Customer: replied 2 months ago.
this will be for the same day over and over?
Expert:  Cody replied 2 months ago.

I wouldn't think it would do it that many times.

If you go to calendar and highlight an event, whats it say for reminder?

Customer: replied 2 months ago.
It is getting late, can I return to this question tomorrow from office computer?
Expert:  Cody replied 2 months ago.

yes

Customer: replied 2 months ago.
will there be a new charge?
Expert:  Cody replied 2 months ago.

no, just come back here to the same question

Customer: replied 2 months ago.
ok thank you
Expert:  Cody replied 2 months ago.

yw

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