Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
Have you logged into that account from a computer before that you still access?Here is how our site works. Due to thousands of types of computers, software, errors, email types, devices, OperatingSystems, etc. We need to communicate back and forth here in written method to verify the exact issue and resolve it.If We open it up to other experts, use remote support method, clock out for the day etc. you will be aware of it.Please continue to communicate until the issue is resolved or leave a time when you will be open to troubleshootingto continue.
When you go thru your password ***** what options do you see for recovery?
If you cannot use the recovery option form then the only option left is to use the private forum to see if a moderator can help you with the information that you provide.
In order to post on the forum, you need to first correct a new email address..
Please go to the following link to create that: https://signup.live.com/signup.aspx
After you create an account, click here: http://answers.microsoft.com/en-us/newthread?forum=outlook_com&threadtype=Questions&filter=oemail&cancelurl=%2Fen-us%2Foutlook_com%2Fforum%2Foemail
Post on the forum using the Ask a Question form. Please post as much information as possible about your account.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
Did you post a question on the forum? When I said "private" forum, I mean that it is only for Hotmail/Microsoft users which is why you created a new account.
Sure thing, Eden.
Please note: I do not have control over Hotmail/Microsoft and their recovery process.