Hi Bob, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a computer right now to chat with me? Or are you using a smartphone?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. May I know why you are not allowed to use your computer? I can help you recover your uber account when using a computer. I can remotely access the computer and directly assist you in recovering the uber account.