Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using your laptop right now to chat with me?
If yes, can I remotely access your laptop so that I can directly check and fix the email issues while you watch? I can then show you how it is done on your phone when I am remotely connected to your laptop.Please let me know by replying to me here so that I can help you further.