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George, I assume you are the owner or principal of the company in question, is that correct? Do you employ your own IT staff, if not, who do you contract with? Is your email server on your premises or is it housed off site with a hosting company? Do you know if you are using Office 365/Exchange Online?
So the servers are under Integritec's direct control?
Do you have an administrator portal you can access the exchange server through?
It's easy enough to check the rules in outlook, just select the e-mail account and then click on rules in the toolbar and manage alerts and rules. If there are any rules there you can click on them to see what they do, and change or delete them if desired.With office 365 you can go into the administrator portal quite easily and look at the junk rules as well as get log reports for certain change, check the mail flow... It's not quite that simple with an actual exchange server so I'm betting they haven't given you remote powershell access to the exchange server.
By the way, this will go much quicker if you can stick around and chat realtime about the issue (if you have time).
I'm afraid I won't be available, but I will opt out and perhaps a different expert can assist you.