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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My Outlook 10 can send mail but doesn't recieve, A week or

Customer Question

my Outlook 10 can send mail but doesn't recieve
JA: How long has this been an issue?
Customer: A week or more
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser
JA: What troubleshooting have you tried?
Customer: I spent an hour with a helper from Verizon but to no avail
JA: Anything else you want the email expert to know before I connect you?
Customer: It worked for one day this week and then shut down again
Submitted: 24 days ago.
Category: Email
Expert:  Viet - Email Tech replied 24 days ago.


I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 24 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  bbao replied 24 days ago.

Hi there, This is Bing. If your email problem persists, just let me know and I look forward to helping you with your issue.