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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I just renewed my Norton subscription for 2 yrs. They said

Customer Question

I just renewed my Norton subscription for 2 yrs. They said they would e-mail me confirmation, but showed an OLD e-mail address,***@******.***. When I tried to update my e-mail, your system would not let me. Now you have caused my e-mail to stop working altogether. They offered to give me a new account, but said my new subscription would have to be paid for again!!! My current e-mail is***@******.***
Submitted: 26 days ago.
Category: Email
Expert:  Byron replied 26 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

If you haven't actually spoken to Norton call the number below where you'll be able to explain the situation

and hopefully get this rectified

1(###) ###-####/p>

As for the problem with your email, can you tell me what is going on with that?

Customer: replied 26 days ago.
I kept getting a message that there was something with the server
Customer: replied 26 days ago.
If the phone # were made available on your site, I could have avoided all this hassle
Customer: replied 26 days ago.
I am extremely dissatisfied witrh this service. Please cancel the charge, as advertised.
Expert:  Byron replied 26 days ago.

I'm not with Norton. I googled it.

Try your mail again. The server was down earlier but seems to be working now:

Customer: replied 26 days ago.
thanks for trying.
Expert:  Byron replied 26 days ago.

Are you able to sign in to Wave?

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