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Sorry you are having trouble. I will help you now.
Who is your email provider? This is the part of your email address AFTER the @ sign.
So what exactly is going on with your comcast email? Are you not able to login? Do you get some email, but not others? Please tell me in as much detail as you can. Thanks.
Mozilla isn't your email. Are you able to LOGIN to your comcast mail and see your INBOX?
Yes. It would be best if I could remotely connect to your computer. This way I can see what the problem is , and fix it while you watch. Would you like remote service?
It appears you accepted an offer for remote, but there was a payment problem. If you can clear that up, let me know, and I will send it again, and then connect to you. Thank You.
OK, i have resent the offer for remote. Please accept, and then I can get connected to you soon.
If you'd like we can continue with Q&A. I was just suggesting remote services, because it makes it a lot easier for me to see what the problem is and fix it on this kind of issue.