Hi there and welcome
Exactly what is the issue you have trying to enter in the User ID and Password? Your not able to get to the box to enter this in?
ok, but can you explain please exactly what you mean with "texting to my phone stuff"?
If you go to the sign in page, what exactly are you seeing?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Ok then it is requesting that you verify your account, can you please have the code sent to your cell phone, then enter it in, then you can sign in as normal
Let me know please how you go
I understand, but did you see my last message?
Can you please do the instructions I gave you
ok, though I am a little confused why you would not do the instructions I gave to solve this.
But no problem