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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have a red screen that tells me my info has been encrypted

Customer Question

I have a red screen that tells me my info has been encrypted and to go to two different sites to get key or go to another site to down load. I had the trogan and spie ware removed but can not get box not to come up. I have no way of knowing what info the have. can you help?
Submitted: 5 months ago.
Category: Email
Expert:  bbao replied 5 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 5 months ago.

Could you please first provide a screenshot showing the given "red screen" and the messages from McaFee? Also Please advise the version of McaFee and the OS? Thanks.

Expert:  michelleclive replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 4 months ago.

can you attache a screen shot of the screen.