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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Topped working, yahoo/at&t, via outlook, none i do not know

Customer Question

topped working
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo/at&t
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: via outlook
JA: What troubleshooting have you tried?
Customer: none i do not know any except to restart the router
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

Can I remotely access your computer so that I can directly check the issues and fix them while you watch?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jes

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