Hi there and welcome
Can you tell me the part of your email address AFTER the @ symbol please?
ok, this is done via the AT&T password ***** page, so you are in the correct place.
Complete the process and you reset your password *****
Let me know how you go please
ok... it may be your account was never moved.
Use this link
What happens when you reset it there?
That is for Yahoo, so it is for your account. so if it goes to AT&T then you do have to do it there.
What error do you get when it fails?
And please note, we are connected and I am working with you on this, you do not need to worry about this.
ok though as you saw thats the yahoo password ***** procedure..
What is the full email address with the problem
They sent your user Id to the email account, tell me what it is please
they are both the same, the ATT is yahoo, this is what I am trying to indicate to you.
If you work with me so I can complete the process I will show you how it works by resetting the password ***** you.
The main thing to note is the procedure starts on a yahoo page.
ok, but once you have the USER ID which I had sent to you, you use this for the password *****
This is the last bit we need.
yes, but that was for the AT&T account on the website, that is something else. this is why I needed the User ID from you
ok, looks very normal to me for yahoo and I am at the point with the security questions
Can you tell me the answer to both please and I can reset the password
ok, but you did this just before correct? So they are what you used before when you said you reset the password *****?
But Ill mark this question to remain open so you can return and do this at any time
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
If you do not know the security questions then it is not possible to reset the password ***** is why I think you did a different process yesterday.
For all payment questions please contact customer service and they can clear this up for you as to how it works.