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Hi there and welcome
Can you tell me please the exact message you now get when you try to sign into your account?
Ok, the issue is your trying to create a new account using the same details, this is the problem, you need to actually sign into your account instead of creating a new one.
Click on my link here
And sign into your account there and tell me exactly what then happens.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
that's no problem
Can you please do the instructions I gave you and let me know the results please.
ok, but I need to know please what exactly happens when you try to sign in
ok, can you then use this link please to reset the password
Let me know the results please.
What is the exact message you get when you try to reset?
Ok, but you do have access to the email account correct? That you're using with them?
And did you check the spam folder?
ok, then you will need to create a new account sorry, it is the only way around this.
You will have to use a different email address though, if you do not have one, you can create one for free via my link below
Then create a new POF account here
Then moving forward you can use this new account, but if you cannot reset the password, this is the only option you have left sorry.
ok, I cannot see anything for this, though will inform customer service you wish for a refund ...