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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31329
Experience:  Over 15 year experience in Email Systems and Programs
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I cannot create an account on POF want let me so can you

Customer Question

I cannot create an account on POF want let me so can you reset my account so I can create a new one. ***@******.*** and this is my correct email
JA: Have you contacted anyone about your account?
Customer: I have tried just get a recording and someone has hacked into my old account and is using it now under caflisch57. Is their a different phone number I can have for Tec support
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: A web browser
JA: What troubleshooting have you tried?
Customer: Everything to no avail cannot create a new account because I deleted the caflisch58 account
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please the exact message you now get when you try to sign into your account?

Customer: replied 2 months ago.
Well it keeps telling me the user name is ***** ***** used and I can create an account no matter how many user names I create and someone did hack into my account and is currently using the caflisch57
Expert:  Richard replied 2 months ago.

Ok, the issue is your trying to create a new account using the same details, this is the problem, you need to actually sign into your account instead of creating a new one.

Click on my link here

http://www.pof.com/inbox.aspx

And sign into your account there and tell me exactly what then happens.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Customer: replied 2 months ago.
Lets just continue
Expert:  Richard replied 2 months ago.

that's no problem

Can you please do the instructions I gave you and let me know the results please.

Customer: replied 2 months ago.
I still am unable to get in
Expert:  Richard replied 2 months ago.

ok, but I need to know please what exactly happens when you try to sign in

Customer: replied 2 months ago.
It tells me the password ***** ***** so am unable tpo log in
Expert:  Richard replied 2 months ago.

ok, can you then use this link please to reset the password

http://www.pof.com/getpassword.aspx

Let me know the results please.

Customer: replied 2 months ago.
I have done this a number of times I don't ever get a response
Expert:  Richard replied 2 months ago.

What is the exact message you get when you try to reset?

Customer: replied 2 months ago.
I just never get and email their is no message
Expert:  Richard replied 2 months ago.

Ok, but you do have access to the email account correct? That you're using with them?

And did you check the spam folder?

Customer: replied 2 months ago.
just cant log in and nothing in the spam folder
Expert:  Richard replied 2 months ago.

ok, then you will need to create a new account sorry, it is the only way around this.

You will have to use a different email address though, if you do not have one, you can create one for free via my link below

https://accounts.google.com/SignUpWithoutGmail?hl=en

Then create a new POF account here

http://www.pof.com/register.aspx?id=1

Then moving forward you can use this new account, but if you cannot reset the password, this is the only option you have left sorry.

Customer: replied 2 months ago.
I did not give permission to have 37 taken out of my account only 5 please reverse thisThank you
Expert:  Richard replied 2 months ago.

ok, I cannot see anything for this, though will inform customer service you wish for a refund ...

Expert:  Richard replied 2 months ago.

thanks

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