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Hi There. I am Bing and I look forward to helping you with your issue today.
Don't worry. I'm here to help, please advise what system it is, why you reset it, and what you have done against the issue. Thanks.
Also what account is it?
No worries, there is no CC information here. It seems you are after customer service of JustAnswer, not technical support. I will forward your request to them.