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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I can't send an email. It says it can't connect to server. I

Customer Question

I can't send an email. It says it can't connect to server. I have changed my password ***** and does no good.
JA: When did you last reset your username and password?
Customer: I reset my password ***** 10 min ago. I haven't changed my username ever.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my Samsung phone.
JA: What troubleshooting have you tried?
Customer: I have been on the computer for an hour going through you web site suggestions and can't find one like mine to try. Changing password ***** ***** I have found to do.
JA: Anything else you want the email expert to know before I connect you?
Customer: This just started 4-5 days ago when I changed my password ***** first time.
Submitted: 6 months ago.
Category: Email
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you getting email on your computer but not on your phone?

Expert:  Byron replied 6 months ago.

On the phone open Apps>>Email

Tap the down-arrow next to Inbox to expose the entries

Tap Settings

Tap Settings again

Under Accounts, tap your email address

scroll to the bottom and tap Exchange Server Settings

you'll see and area for your password.

Delete the dots and enter your new password ***** tap Done.

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