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Ask Jason Fenoglio Your Own Question

Jason Fenoglio
Jason Fenoglio, Sr. Systems Engineer
Category: Email
Satisfied Customers: 266
Experience:  Sr. Systems Engineer
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My iPhone is asking for for Apple ID and password to

Customer Question

My iPhone is asking for for Apple ID and password ***** activate it, I don't remember it and I am in Wisconsin not home in San Antonio, is there any way you can help activate my phone. I have att.net and also iCloud on the phone
Submitted: 4 months ago.
Category: Email
Expert:  Jason Fenoglio replied 4 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 4 months ago.

Typically your Apple ID is your primary e-mail address. You can go to the link below and reset it. Try using your e-mail address to reset the password.

https://iforgot.apple.com/password/verify/appleid

Expert:  Jason Fenoglio replied 4 months ago.

Please respond to this question here. It looks like you are opening new tickets.

Customer: replied 4 months ago.
It is not letting me into my phone, is telling me it won't except***@******.***
Expert:  Jason Fenoglio replied 4 months ago.

You'll have to try the reset from a computer since your iPhone is essentially locked out.

Customer: replied 4 months ago.
I used my iPad to reset the password
Customer: replied 4 months ago.
Says jeaton0221@icloud .com cannot be used to unlock this phone
Expert:  Jason Fenoglio replied 4 months ago.

Can I take a look at the iCloud account? Please post the password ***** the account. I'll have customer service remove it after we are done here.

Expert:  Jason Fenoglio replied 4 months ago.

Was***@******.*** the original account to activate this phone?

Customer: replied 4 months ago.
No, it was 1Danielle
Expert:  Jason Fenoglio replied 4 months ago.

So***@******.*** was the original account for this phone, is that correct?

Customer: replied 4 months ago.
Now I'm not sure
Expert:  Jason Fenoglio replied 4 months ago.

Unfortunately, when an iPhone asks for activation, it needs the Apple ID of the original owner unless they factory reset the phone and removed their ID from it. If you can get their ID, you should be able to unlock the phone.

Customer: replied 4 months ago.
I am the original owner... I am traveling and left my info at home....
Expert:  Jason Fenoglio replied 4 months ago.

I see. You'll need to activate with the original AppleID then. I would try resetting the 1Danielle account and trying with that one. Just use the same AppleID reset password *****