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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot open my contacts files and my calendar. Mail is ok.

Customer Question

Hi, I cannot open my contacts files and my calendar. Mail is ok. ???
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
cannot open the store / outlook / gmail / penn tele data (PTD.net)
10
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 2 months ago.
where are you?
Expert:  Jason Jones replied 2 months ago.

I don't know if I understand your question. I am located in Central California.

Customer: replied 2 months ago.
Is this $39 in addition to the possible $42. Can I cancel the monthly charge if I dont need your service?
Expert:  Jason Jones replied 2 months ago.

Yes, it is an extra charge of $39. You can cancel the monthly subscription at any time you want.

Customer: replied 2 months ago.
if I understand my credit card will be charged only the $39 today and after one week $42 if I do not cancel?
Expert:  Jason Jones replied 2 months ago.

I am not part of billing. Do you want to clear this up before we continue?

Customer: replied 2 months ago.
Expert:  Jason Jones replied 2 months ago.

Thank you

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