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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Cannot sign into email account formerly with verizon, Have

Customer Question

cannot sign into email account formerly with verizon
JA: Just to clarify, what email service provider are you using for this account?
Customer: Have used***@******.*** changed password ***** frontier tech -service last Sat new computer got into account read Amazon email and when tried to switch back could not reenter over 30 emails at that time
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Webbrowser
JA: What troubleshooting have you tried?
Customer: Frontier tech here today no help set up new computer and told me to go to aol for help
JA: Anything else you want the email expert to know before I connect you?
Customer: just want to have access to that aol account. Frontier teach today gave ,e mew asdress amd tjem referred tp Yahoo now have Yahoo account and Frontier account but I need access to those emails in aol accouint banking etc
Submitted: 5 months ago.
Category: Email
Expert:  Viet - Email Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when logging in your Verizon email?

Do you have a mobile phone number?

What's your zip code?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 5 months ago.
gives me letter andnumbers but does not respond to old password ***** one chosen last Sat. with Frontier tech, Mobile phone does not text. Windows 10 yest What is the amount of the extra charge
Expert:  Viet - Email Tech replied 5 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you

Expert:  Thomas Ruiz replied 5 months ago.

Hello my name is ***** ***** I would like to try and assist you with this issue. Please let me know your time zone and the best time to work with you on this request.