Hello! My name is Sandy.I'm reviewing your question now, and will post back with your reply momentarily.
May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($18) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
Once you click Accept this offer, I will take remote control of your computer and help you with this.