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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I have been trying to change my Yahoo email password in

Customer Question

I have been trying to change my Yahoo email password ***** light of the recent security warning. However, every time I try to access my email, I receive this security message that blocks out my email and the whole screen turns white. I have already read and answered the Yahoo security message 3 times and it isn't working.
Submitted: 7 months ago.
Category: Email
Expert:  John replied 7 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 7 months ago.

I apologize for the delay there has been some technical issue.

Are you accessing this yahoo email using windows PC?

Which web browser are you using to open yahoo email is it Internet explorer, Mozilla Firefox,Chrome or any other?

Sincerely,
John

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Expert:  John replied 7 months ago.

It seems like you have requested for remote support i can do that but before that i need to know whether you are currently chatting to me from a windows PC or not?

Sincerely,
John

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Expert:  John replied 7 months ago.

Ma’am please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 7 months ago.

Ma'am checking to see whether you still need help.

Please let me know.

Sincerely,

John

Expert:  michelleclive replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you are ready