Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Did you place the order online? Or through phone?
Also, if you did it online, can you please tell me the website of the vendor you ordered from? And did you get a confirmation email?Please let me know by replying to me here so that I can help you further.
If you bought from the Etsy website, www.etsy.com, you are buying actually from an independent shop or seller, not directly from Etsy. Etsy just provided a venue for sellers online and Etsy recommends contacting the seller directly to inquire about specific transactions. That is the reason why Etsy did not publish a phone number.
Please check out this link:
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