Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Hi I'm kevin. I understand you would like help in unlocking your Yahoo accounts, is this correct?
I am sorry to know that you are facing problem with your computer, i will try my best to resolve the problem at the earliest.
let me know when was the last time you were able to logon to your yahoo email
Enter your phone number - that can receive text messages (ideally should be the one you provided at time of account creation)
If you can receive text messages to the number listed, click Yes, text me an Account Key.
you will receive a code on your phone
you may then enter the code and click verify
if your yahoo account was created and provided to you by your isp let me know
well premium services are at an additional price and its optional...we can continue on this chat itself
did you try the steps i gave above
i will resend it..one moment please
the account key is a code you will receive as a text message on the phone
you have to click on Yes, text me an Account Key.
seems you are confused
let me try the steps for you
give me couple of mins here
ok let me know the last name..i will try a reset for you
i will give you the steps..follow them exactly as i say
in the page that opens type your email id and then click on forgot password
in the page that opens type your email is username and your last name
then select answer security questions
answer the questions and let me know what you get next
does it let you reset or does it says incorrect answers
ok dont worry..since this email is patched with att, i will have to check if i can get att to reset itfrom their server
to get in touch it will take me some time
please give me 5-10 min time
thanks for your understanding
thanks for waiting..i have been trying all resources..just to let you know i have been getting lots of yahoo att customers and they mentioned to me about some server outage on yahoo as well
there support queue too seems unaavailabe
however there is a phone# ***** have been able to pull out
you can try calling if you like..else i believe we have to wait for a while ...
i can post you a message as soon as i get in touch with them
i will surely let you know
can you share me the phone# ***** with att
in case i can request a callback from att for you
thanks..i will let you know once i have got in touch with them. good night
Hi, Good Morning
could you please tell me the below
What was the name of your favorite childhood pet?
What was the last name of your childhood best friend?
since you tried the reset password ***** many times its locked out for 24 hours. so i believe we need to wait till evening and then we may attempt. please do not attempt yourself
i will keep a check on it and will let you know
i am sorry but all their support options available online seem to be down due to maintenance\outage
did you try calling at the number i gave you last night
i have not been credited with anything for all the time and effort i have spent with you on the issue
thanks for using my service