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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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HAVING EMAIL PROBLEM. YESTERDAY AT 10:37 STOPPED GETTING

Customer Question

HAVING EMAIL PROBLEM. YESTERDAY AT 10:37 STOPPED GETTING EMAILS ON MY IPAD. MY IPHONE GETS MAIL AND MY COMPUTER GETS MAIL. GOT MSG ON IPAD "MY PASSWORD *****" NEVER CHANGED ANYTHING. TURNED OFF AND BACK ON AND MY DAUGHTER DELETED MY ACCOUNT AND PUT IT BACK IN AGAIN AND STILL SAID "PASSWORD *****" HELP!!!!!!!!!!!!!NANCY LUCK.
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
it is an ipad 5. NOT COMPUTER
Expert:  Viet - Email Tech replied 2 months ago.

I'm sorry. Yes, I know the issue is with your iPad. I also just want to check if you have a windows xp, vista, or 7, or 8, 10 computer, or a mac computer.

Can you please confirm your email address?

Do you remember your exact email password?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

It looks like you may have forgotten your email password. Can you please confirm your email address?

Also, if you'd like to, I can connect remotely to your computer, so I can retrieve your email password ***** through your computer, then it will work on the iPad.

Do you have a windows xp, vista, or 7, or 8, 10 computer, or a mac computer.

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,