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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35243
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I can't open my emails, outlook was hotmail, iphone or

Customer Question

Hi - I can't open my emails
JA: Just to clarify, what email service provider are you using?
Customer: outlook was hotmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iphone or laptop
JA: What troubleshooting have you tried?
Customer: windows run cmd
JA: Anything else you want the email expert to know before I connect you?
Customer: I can get my emails on my phone but not on my laptop
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when accessing your email?

Does your laptop have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
https://swx.cdn.skype.com/v/1.60.72/js/unsupportedExperience.min-js:343
Expert:  Viet - Email Tech replied 2 months ago.

Thank you. Does your laptop have windows xp, vista, or 7, or 8, 10? And/or what's the brand/model of your laptop?

Can I connect remotely to your laptop, so I can fix your email issue directly through your laptop for you?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
MAC OSX Version 10.5.8
Expert:  Viet - Email Tech replied 2 months ago.

Thank you. On your Mac laptop, what is the internet browser application you use for accessing your email, such as Safari, Firefox, Chrome, etc.?

Can you please confirm your email address?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
Firefox.***@******.***
Expert:  Viet - Email Tech replied 2 months ago.

In Firefox you go to the Hotmail.com website:

http://www.hotmail.com

, then what does it show?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
It shows inbox etc but when I click on any of these it shows the unresponsive signal.On my laptop I use firefox and on my iphone it is safari
Expert:  Viet - Email Tech replied 2 months ago.

Thank you. Please try the first solution below:

Solution #1:

- In Firefox application, please click on the Tools menu at the top, then click on option Clear Recent History.... Then click on the dropdown list at the top, then click on option Everything. Then check all the square boxes. Then click on Clear now at bottom, then wait a bit, and check email at the Hotmail.com website:

http://www.hotmail.com

Please reply at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Solution #2:

- If that does not work, in Firefox application, click on the Help menu at the top, then click on option Troubleshooting Information if available, then click on option Reset Firefox (or Refresh Firefox), then click on Reset Firefox (or refresh firefox), then wait a bit, and check heck email at the Hotmail.com website:

http://www.hotmail.com

Solution #3:

- If that still does not work, please download and install the file Opera_12.11_Setup_Intel.dmg at the website below:

http://arc.opera.com/pub/opera/mac/1211/Opera_12.11_Setup_Intel.dmg

, then close Firefox application

, then open the Opera application, then go to the website hotmail.com in Opera application, and sign in your email, then see if you can access your emails fine in the Opera application.

; Note: If it does not let you download / install Opera, please try the website below:

http://arc.opera.com/pub/opera/mac/1211/Opera-12.11-1661.x86_64.dmg

- If it still does not let you install Opera, then try the website below:

http://arc.opera.com/pub/opera/mac/1063/Opera_10.63_Setup.dmg

- When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Hi,

How are you? Do you still need help with this issue and/or with anything else?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,