How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Email on my phone i cant get it, yahoo, my phone, everything

Customer Question

email on my phone i cant get it
JA: Just to clarify, what email service provider are you using?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my phone
JA: What troubleshooting have you tried?
Customer: everything from resetting my phone to deleting my yahoo account
JA: Anything else you want the email expert to know before I connect you?
Customer: its not woking on my laptop either
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Is there any error or message when accessing your yahoo email on your laptop and phone?

What's the model of your phone?
Do you have windows xp, vista, or 7, or 8, 10 laptop, or mac laptop?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

Also, what's the brand / model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 2 months ago.

If you go to the yahoo.com website, are you able to sign in your yahoo email account there?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,