Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
I can help you in one of three different ways:
1) Question and answer session.2) Secure Remote support($14), which would allow me to take a look at the problem and fix the issue directly while you stay in front of the computer.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
3).Phone support(live discussion via phone).
If you wish to choose Secure remote session or Phone support(live discussion via phone), please click Accept this Offer/Get extra help offer sent by me.
Else, we can continue in the question and answer session, but I will need to ask a number of other questions and try and walk you through some steps.
What browser are you using? Internet Explorer or Mozilla Firefox or google chrome?
Are you facing this issue on the computer or mobile?