Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
To start secure remote session. once you accept the secure remote support offer, please click the link
Scroll down on that page and click "I Agree".
Download/allow and run this program to start secure remote session.
You need to reset your password ***** your email account, enter new password ***** Thunderbird settings and then it will start downloading new emails.
Can you tell me about your email service provider? Gmail/yahoo/hotmail or other.
If you do not like remote support, I will help you in the question and answer session.
Also, if you need phone support, please let me know.